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PRIVACY, ORDERING, SHIPPING
AND RETURN POLICIES

Please read the following important pre-shopping information carefully!
AGE RESTRICTED ACCESS
NO PERSONS UNDER THE AGE OF EIGHTEEN (18) YEARS (TWENTY-ONE (21) YEARS IN PLACES WHERE EIGHTEEN (18) YEARS IS NOT THE AGE OF MAJORITY) MAY DIRECTLY OR INDIRECTLY VIEW, POSSESS OR OTHERWISE USE ANY OF THE CONTENTS OF THE WEB SITE, OR ANY MATERIALS OTHERWISE AVAILABLE IN, AT, THROUGH OR IN ASSOCIATION WITH THE WEB SITE, OR PLACE ANY ORDERS FOR ANY GOODS OR SERVICES ADVERTISED IN, AT, THROUGH OR IN ASSOCIATION WITH THE WEB SITE.

Click to go directly to the paragraph which contains information on:

1. Credit Card Security
2. Privacy
3. Video Format
4. No Shipments to Third Parties
5. No Shipments to Restricted States
6. Returns and Refunds
7. Domestic Shipping—United States
1. CREDIT CARD SECURITY
Bel Ami is committed to protecting your privacy. Our e-commerce provider utilizes the most advanced security available in the high-tech marketplace. All personal and financial information you provide when ordering from the Bel Ami Store is encrypted to prevent access by third parties. While no security system is absolutely bullet-proof, BelAmi can be depended upon to incorporate the latest in hardware and software to keep your personal information locked up and out of harm's way.
2. PRIVACY
It is and continues to be Bel Ami's policy NOT to sell, lend, lease, or otherwise provide your mailing or any other personal information to any other company or individual. This is not just idle talk, ask anyone who's ever done business with us. Whether ordering online or off, you always have the option of receiving or not receiving mailings and e-mail.
3. VIDEO FORMAT
All DVDs sold on this web site are without regional coding.
4. NO SHIPMENTS TO THIRD PARTIES
We are not shipping to third parties due to age verification requirements.
5. NO SHIPMENTS TO RESTRICTED STATES
If you live in the United States and your state is not on the pull-down menu, we cannot accept your order. Currently it's just Tennessee.
Sorry, it's the law.
Please do not e-mail us about this. No exceptions.
If you live in a restricted state, you may want to have a friend in a non-restricted state place your order and have them ship directly to you.
6. RETURNS AND REFUNDS
REFUNDS
Once the order is shipped there are NO REFUNDS. Because DVDs are susceptible to copying, all sales are final once the products are shipped.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?:
First off, we apologize if you received an item that does not work. If your item is defective, please send it back to us within thirty (30) days of your receiving it. We will gladly replace it with another copy of the same item. Because DVDs are susceptible to copying, all sales are final once the products are shipped. We accept exchanges only for defective DVDs

WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?:
If you receive an incorrect item, DO NOT OPEN IT!! Because DVDs are susceptible to copying, all sales are final once the products are shipped. Please send it back to us within thirty (30) days of your receiving it. We will gladly replace it with the correct item(s). We will not refund the purchase or exchange it for a different item.

MISSING SHIPMENTS
If you do not receive your order within the maximum amount of time specified for the shipping method you selected, we will gladly reship your order. No refunds or exchanges are permitted. If your order was shipped via FedEx/UPS and confirmed as delivered, we will trace the package before we ship a replacement

Complete information for video returns is printed on your packing slip.

For Help or Questions please submit a help ticket at by clicking here:
http://helpdesk.belamionline.com/

Please mention your name and order number when submitting a ticket.

7. DOMESTIC SHIPPING—UNITED STATES, Canada, Mexico
* Standard Bel Ami Shipping: USPS
Base rate: One (1) Item: $7.50
Each additional item: add $2.00 for each item
No shipping on weekends or U. S. Federal Holidays.

* Express Shipping: UPS & UPS

* UPS OVERNIGHT (No Saturday) Base rate + $ 25.00
One (1) Item: $7.50
Each additional item: add $2.50 for each item

* UPS OVERNIGHT WITH SAT DELIVERY – Base Rate + $ 31.00
One (1) Item: $7.50
Each additional item: add $2.50 for each item

* UPS 2nd DAY - Base Rate + $10.00
Base rate: (No Saturday delivery)
One (1) Item: $7.50
Each additional item: add $2.50 for each item

* UPS 2nd DAY AIR – Base rate + $12.00
Base rate: (No Saturday delivery)
One (1) Item: $7.50
Each additional item: add $2.50 for each item

* UPS Cut-Off Times
All orders received before 2:00pm PST will be shipped same day. After 2:00pm will ship the next business day. This is regardless of selected shipping method. UPS service is not available on weekends or holidays. Orders placed after 2 PM Central Time on Friday, over the weekend, or on holidays will ship the next working day. No shipping on Thanksgiving Day and the day after (Nov. 23-24), Christmas Day (Dec. 25), and New Year's Day (Jan. 1). If you have a question about holiday schedules, click on the UPS website: www.ups.com

All Domestic orders will require a signature upon delivery

A street address and telephone number are required for UPS shipping. UPS does not deliver to P.O. Boxes. All orders listing a P. O. Box as the shipping address and requesting UPS Next Day or 2nd Day service will automatically be shipped via USPS Express Mail and be subject to delay.

* Post Office Box or Different Shipping Address
If your credit card billing address is a P. O. Box or you want your order shipped to your office or a different address, and you want UPS Express shipment, you must Order Offline and mail or fax it in. Web site orders cannot be sent to third parties (see above).
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